Where are you located?
Our store is located at 1009 Moy St, Suite B., Houston, TX 77007
Do you ship outside of Houston, TX?
Yes - we process and ship orders worldwide.
How long will it take for my order to arrive?
Most orders are prepared for shipping within 1-3 business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. Domestic U.S. Customers typically receive their purchases within 1-3 business days of shipping confirmation. International customers usually receive their purchases within 7-10 business days.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to Future Retro?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
What is your return policy?
We do not accept returns or exchanges; all sales are final. Email - email@example.com if any issues occur that requires you to have to return merchandise.
Are all the items you sell authentic?
Future Retro sells only 100% authentic product. We do not accept fakes or counterfeits when they come in store. We guarantee the authenticity of every item we sell.
When will you get more or an item that is sold out?
Restocks of styles and/or sizes depending on the availability within our in-store buying and sourcing. We cannot predict when a shoe will be back in inventory or available in a specific size.
If an item says “PREOWNED” is it the same as in the picture?
The picture on the website for preowned items is the actual product you should receive, in some cases some flaws might not be able to be captured via camera. If you would like to request more pictures of any preowned item for sale, you may send a request to firstname.lastname@example.org. Include the name, size, and price of the item.
Do you accept trades or size swaps?
Yes, we do accept trades in-store only for now.
Does Future Retro buy shoes outright?
We do “cash-out” for shoes for a reasonable negotiated price. In-store only.
Who sets the prices?
Prices are based on what the merchandise sells for near market value and for us to meet any profit margins needed.
Do I have to pay sales tax?
If you are purchasing online from outside of Texas, you are not subject to sales tax. You pay the list price for the item, plus shipping. If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country. These fees are typically determined by your country’s receiving agencies.
I couldn’t find an answer to my question. How should I contact Future Retro?
You have several ways to contact us. You can direct message us via Instagram @futurexretro.
You can submit an inquiry thru our website’s contact form .
You may also send emails to email@example.com.